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Privacy Policy

Privacy Policy

Wear MHT Privacy Policy

This page is designed to inform visitors about our policies regarding the collection, use, and disclosure of personal information for those who choose to use the services offered by Wear MHT.

By using our services, you agree to the collection and use of information in accordance with this policy. The personal information we collect is used to provide, enhance, and improve our services. We will not share your information with anyone except as described in this Privacy Policy.

Information We Collect

To enhance your experience with Wear MHT, we may ask you to provide certain personally identifiable information, including but not limited to your name, phone number, and postal address. This information is used to contact or identify you.

Log Data

Whenever you visit our website, we automatically collect information that your browser sends to us, known as log data. This may include details such as your computer's IP address, browser type and version, the pages you visit, the date and time of your visit, the time spent on those pages, and other related statistics.

Additional Data We May Collect

  • Usage Data: Information about how you use our website, including pages visited and resources accessed. This may include traffic data, location data, and other communication data.
  • Voluntarily Provided Information: Data you provide when filling out forms on our site, such as when registering or making a purchase.
  • Correspondence: Information shared when you communicate with us through any channel.

How We Use Your Information

We use the collected information for purposes including:

  • To provide you with the products and services you request from Wear MHT.
  • To share information about other products or services that may interest you — only where you have consented to receive such communications.
  • To notify you about updates or changes to our website, services, or products.
  • To inform you about similar products or services that may be of interest if you’ve previously purchased from us.

With your prior consent, we may allow selected third parties to use your data to provide information about unrelated products or services we believe may interest you. You can withdraw your consent at any time by contacting us.

Your Privacy Matters

At Wear MHT, protecting your privacy is our priority. If you have any questions or concerns about how your data is used, or if you wish to update or withdraw your consent, please contact us directly.

 

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Shipping Policy

General

1.1 Wear MHT, with its registered address at Building 11C, Lane 5, Phase 6, Bukhari Commercial, Karachi, operates the website https://wearmht.com. We specialize in the sale and purchase of apparel under the brand name “Wear MHT.”

1.2 This shipping and delivery policy ("Policy") explains how we handle the shipping and delivery of products purchased through the Wear MHT platform.

1.3 Our goal is to provide a smooth shopping experience. We work with trusted delivery partners to ensure your orders reach you safely and on time.

Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline:

All orders are handled by third-party delivery services. Most of our products are made-to-order, so delivery times may vary. For specific timelines, please check the product page or contact our team via WhatsApp at +92 332 2852555. Delivery times are estimates and may change due to circumstances beyond our control.

2.2 Information for Delivery:

Accurate delivery depends on correct details like your name, shipping address, billing address, landmarks, and contact information. Wear MHT is not responsible for delays caused by incorrect or incomplete information.

2.3 Delivery Attempts:

If a delivery attempt fails, we will contact you using the registered email or phone number. Additional delivery attempts may incur extra charges.

2.4 Delay in Delivery:

Delivery may be affected by weather, traffic, or other unexpected events. We will keep you informed about any delays and provide an updated expected delivery date. All communications will be documented for your reference.

2.5 Actions of Delivery Personnel:

While we work with reliable delivery partners, Wear MHT is not responsible for actions or omissions of delivery staff. Any disputes with delivery personnel should be resolved directly.

2.6 Tracking Information:

After processing your order, you will receive a tracking ID via SMS, email, or on request through WhatsApp or social media. Tracking information may occasionally be delayed due to technical issues.

2.7 Delivery Charges – Pakistan:

For all domestic orders within Pakistan, a standard shipping fee of PKR 500 will apply.

Delivery 2.8 Delivery Charges – International:

For international orders, a standard shipping fee of PKR 5,000 will apply. Duties, taxes, and other import fees are the customer’s responsibility and may be collected by local authorities at the time of delivery.

Goods/Services Not Received

3.1 Definition:

A “Goods and Services Not Received” issue occurs when an order does not arrive within the expected timeframe or as described.

3.2 Eligibility:

This applies to all orders placed with Wear MHT.

3.3 Delivery Address and Confirmation:

Orders are delivered to the address provided at the time of purchase. Deliveries are contactless, and proof of delivery is provided by the courier. This proof confirms the sender and recipient details and may be used in case of disputes.

3.4 Confirmation of Delivery:

A tracking number is issued as confirmation that your order has been dispatched.

3.5 Timeframe:

Customers must report missing orders within 7 working days from the expected delivery date (excluding weekends and public holidays).

3.6 Reporting:

To report a missing delivery, contact our customer service team at +92 332 2852555.

3.7 Missing Delivery Disputes:

We have strict procedures to prevent lost shipments. By accepting these terms, customers acknowledge that the tracking number is proof of dispatch and agree not to hold Wear MHT responsible for missing deliveries. For unresolved issues, customers should contact the courier directly, with our support team available to assist.

3.8 Contactless Delivery:

Our delivery process is designed to be contactless for safety and convenience. The tracking number serves as confirmation of delivery.

3.9 Customer Responsibility:

Customers must ensure accurate shipping information and promptly communicate any discrepancies to the courier. Wear MHT is not liable for delivery issues caused by incorrect addresses.

3.10 Investigation:

When reporting a missing order, provide your order number, issue details, and any relevant documentation. Our team will investigate and communicate the outcome, keeping you informed throughout.

3.11 Further Assistance:

For additional help, reach out to our customer service team via WhatsApp at +92 332 2852555 or email at support@wearmht.com.

Contact Us

  • WhatsApp / Call: +92 332 2852555
  • Email: support@wearmht.com
  • Hours: Monday to Saturday, 11:00 AM – 07:00 PM PST
  • Address: Building 11C, Lane 5, Phase 6, Bukhari Commercial, Karachi

 

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