Shipping & Return Policy

Shipping Policy

General

1.1 Wear MHT, with its registered address at Building 11C, Lane 5, Phase 6, Bukhari Commercial, Karachi, operates the website https://wearmht.com. We specialize in the sale and purchase of apparel under the brand name “Wear MHT.”

1.2 This shipping and delivery policy ("Policy") explains how we handle the shipping and delivery of products purchased through the Wear MHT platform.

1.3 Our goal is to provide a smooth shopping experience. We work with trusted delivery partners to ensure your orders reach you safely and on time.

Terms of Shipping and Delivery

2.1 Dispatch and Delivery Timeline:

All orders are handled by third-party delivery services. Most of our products are made-to-order, so delivery times may vary. For specific timelines, please check the product page or contact our team via WhatsApp at +92 332 2852555. Delivery times are estimates and may change due to circumstances beyond our control.

2.2 Information for Delivery:

Accurate delivery depends on correct details like your name, shipping address, billing address, landmarks, and contact information. Wear MHT is not responsible for delays caused by incorrect or incomplete information.

2.3 Delivery Attempts:

If a delivery attempt fails, we will contact you using the registered email or phone number. Additional delivery attempts may incur extra charges.

2.4 Delay in Delivery:

Delivery may be affected by weather, traffic, or other unexpected events. We will keep you informed about any delays and provide an updated expected delivery date. All communications will be documented for your reference.

2.5 Actions of Delivery Personnel:

While we work with reliable delivery partners, Wear MHT is not responsible for actions or omissions of delivery staff. Any disputes with delivery personnel should be resolved directly.

2.6 Tracking Information:

After processing your order, you will receive a tracking ID via SMS, email, or on request through WhatsApp or social media. Tracking information may occasionally be delayed due to technical issues.

2.7 Delivery Charges – Pakistan:

For all domestic orders within Pakistan, a standard shipping fee of PKR 500 will apply.

Delivery 2.8 Delivery Charges – International:

For international orders, a standard shipping fee of PKR 5,000 will apply. Duties, taxes, and other import fees are the customer’s responsibility and may be collected by local authorities at the time of delivery.

Goods/Services Not Received

3.1 Definition:

A “Goods and Services Not Received” issue occurs when an order does not arrive within the expected timeframe or as described.

3.2 Eligibility:

This applies to all orders placed with Wear MHT.

3.3 Delivery Address and Confirmation:

Orders are delivered to the address provided at the time of purchase. Deliveries are contactless, and proof of delivery is provided by the courier. This proof confirms the sender and recipient details and may be used in case of disputes.

3.4 Confirmation of Delivery:

A tracking number is issued as confirmation that your order has been dispatched.

3.5 Timeframe:

Customers must report missing orders within 7 working days from the expected delivery date (excluding weekends and public holidays).

3.6 Reporting:

To report a missing delivery, contact our customer service team at +92 332 2852555.

3.7 Missing Delivery Disputes:

We have strict procedures to prevent lost shipments. By accepting these terms, customers acknowledge that the tracking number is proof of dispatch and agree not to hold Wear MHT responsible for missing deliveries. For unresolved issues, customers should contact the courier directly, with our support team available to assist.

3.8 Contactless Delivery:

Our delivery process is designed to be contactless for safety and convenience. The tracking number serves as confirmation of delivery.

3.9 Customer Responsibility:

Customers must ensure accurate shipping information and promptly communicate any discrepancies to the courier. Wear MHT is not liable for delivery issues caused by incorrect addresses.

3.10 Investigation:

When reporting a missing order, provide your order number, issue details, and any relevant documentation. Our team will investigate and communicate the outcome, keeping you informed throughout.

3.11 Further Assistance:

For additional help, reach out to our customer service team via WhatsApp at +92 332 2852555 or email at support@wearmht.com.

Contact Us

• WhatsApp / Call: +92 332 2852555
• Email: support@wearmht.com
• Hours: Monday to Saturday, 11:00 AM – 07:00 PM PST
• Address: Building 11C, Lane 5, Phase 6, Bukhari Commercial, Karachi